RETURNS AND REFUND POLICY

At PrimeNestCommerce, we take pride in the quality and design of our handbags. We want you to be completely satisfied with your purchase. If your handbag does not meet your expectations, we offer a transparent, fair, and straightforward return and refund process compliant with United States consumer protection guidelines.

 

1. RETURN WINDOW

You have 30 days from the exact date of carrier delivery to request a return. If 30 days have passed since delivery according to the carrier’s tracking confirmation, we unfortunately cannot offer a return or refund.

 

2. ELIGIBILITY & RETURN CONDITIONS

To be eligible for a successful return and refund, your handbag must meet the following criteria:

• Item Condition: The handbag must be completely unused, unworn, unwashed, and in the exact condition in which you received it.

• Tags & Packaging: All original brand tags, strap wrappings, dust bags, and protective packaging must remain intact and included.

• Non-Eligible Returns: We cannot accept returns showing signs of use, perfume/cosmetic odors, stains, scratches, or physical alterations. Items damaged due to customer misuse, improper care, or accidents after delivery are strictly non-refundable.

3. RESPONSIBILITY BREAKDOWN (WHO PAYS FOR SHIPPING & LABELS)

Determining shipping costs and return label responsibility is based on three clear steps:

 

Step 1: Change of Mind / Customer Choice

If you decide to return a handbag due to a change of mind, personal style preference, or ordering an incorrect color/model after the handling window has passed:

• The customer is fully responsible for purchasing and paying for the return shipping label.

Step 2: Damaged or Defective Items

• Our / Carrier Fault: If the handbag arrives damaged, defective, or suffers damage during transit caused by our packaging or carrier logistics, PrimeNestCommerce takes full responsibility. We will provide a prepaid return shipping label at zero cost to you ($0.00) and issue a replacement or full refund upon inspection.

• Customer-Caused Damage: If the handbag is damaged after delivery due to customer misuse, rough handling, or improper maintenance, the customer remains responsible, and no refund will be issued.

Step 3: Wrong Items Sent

• Our Fulfillment Error: If we accidentally send you the wrong item, color, or style, PrimeNestCommerce will cover all return shipping costs with a prepaid label ($0.00) and dispatch the correct item or issue a full refund immediately.

• Customer Selection Error: If the wrong item or color was mistakenly selected by the customer during checkout, the customer is responsible for covering return shipping costs.

4. EXCHANGES POLICY

We do not offer direct product exchanges. If you prefer a different color, size, or style, simply follow our standard return procedure to return the unwanted item for a refund, and place a separate new order on our website at your convenience.

 

5. RESTOCKING FEES

At PrimeNestCommerce, we believe in transparent pricing:

• Restocking Fee: $0.00 USD. We do not charge any restocking, processing, or administrative fees on returned items.

6. HOW TO INITIATE A RETURN

To ensure proper processing and routing of your return, please follow these steps:

1. Submit Request: Contact our support team via email at support@primenestcommercellc.com with your Order Number, reason for return, and clear photos of the item and packaging (especially if damaged or incorrect).

2. Receive Authorization: Our team will review your request within 24 business hours. Upon approval, we will provide you with a Return Merchandise Authorization (RMA) number and the designated return facility address.

3. Pack & Ship: Securely pack the handbag in its original packaging with all straps and accessories, affix the label, and drop it off with the specified carrier.

Important Notice: Please do not send your package back to our Providence business address without prior RMA confirmation. Unauthorized returns sent without approval cannot be accepted or processed.

 

7. REFUND TIMELINE & PROCESS

• Inspection: Once your return package arrives at our processing facility, our team will inspect the item within 2–3 business days.

• Approval Notification: We will send you an email notification confirming receipt and informing you whether your refund has been approved based on item condition.

• Processing Time: Approved refunds will be processed immediately back to your original payment method. Refunds typically reflect on your bank or credit card statement within 10 business days (up to 10 business days depending on your financial institution).

• Late or Missing Refunds: If you have not received your refund after 10 business days of approval, please check your bank account or contact your credit card issuer. If you still require assistance, please email us at support@primenestcommercellc.com.

8. CONTACT INFORMATION

If you have any questions regarding our Returns and Refund Policy, please contact our customer support team: