Last Updated: May 14, 2026

At PrimeNest Commerce LLC, we want you to be satisfied with your purchase. If you find that your order is not quite what you expected, we offer a straightforward return and refund process.

1. Return Window

You have 30 days from the date of delivery to request a return. Requests made after this 30-day window will unfortunately not be eligible for a refund or exchange.

2. Condition of Items

To qualify for a return, the following conditions must be met:

  • The item must be in its original, unused condition.

  • All original tags, labels, and protective packaging must be intact.

  • The item must be free from any signs of wear, perfume, or damage.

  • A valid proof of purchase (such as your order confirmation email) is required.

3. How to Start a Return

To initiate a return, please contact our support team:

  1. Send an email to admin@primenestcommercellc.com with your order number and a brief explanation for the return.

  2. Once your request is reviewed, we will provide you with the return shipping address and instructions.

  3. Note: Please do not send items back to us without receiving prior authorization, as they may not be processed correctly.

4. Return Shipping Costs

  • Customer Remorse: If you are returning an item because you changed your mind or selected the wrong style, you will be responsible for the cost of return shipping.

  • Damaged or Incorrect Items: If the item arrives damaged or we sent you the wrong product, PrimeNest Commerce LLC will provide a prepaid return shipping label at no cost to you.

5. Restocking Fees

We believe in transparency. PrimeNest Commerce LLC does not charge any restocking fees.

6. Refund Process

Once we receive and inspect your returned item at our Providence, RI location, we will send you an email to notify you that we have received it.

  • If the return is approved, your refund will be processed immediately.

  • The credit will be applied to your original method of payment.

  • Most refunds appear in your account within  7 business days, depending on your financial institution’s processing times.

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same model, please email us at admin@primenestcommercellc.com.

Contact Information

Business Name: PrimeNest Commerce LLC
Business Number: +1 (401) 320 9188
Business Email: admin@primenestcommercellc.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Address: 14 Florence Street Apt #2, Providence, RI 02909, United States