At PrimeNest Commerce LLC, we prioritize customer satisfaction and believe that every purchase should meet or exceed your expectations. While we take great care in selecting and delivering high-quality handbags, we understand that sometimes a product may not meet your needs. This Return & Refund Policy outlines the procedures, conditions, and timelines for returning items and receiving refunds, ensuring clarity and fairness for our customers.

Eligibility for Returns

Products Eligible for Return

To be eligible for a return, the handbag must be unused, in its original condition, and accompanied by all original tags, packaging, and accessories. Items showing signs of wear, damage, or alteration may not qualify for a refund or exchange.

Timeframe for Returns

Customers must initiate a return within 14 calendar days from the date of delivery. Requests made after this period may not be accepted. We encourage customers to inspect their orders promptly upon receipt to ensure eligibility for returns.

Non-Returnable Items

Certain items may be non-returnable due to hygiene or safety reasons, or if they are marked as final sale. These exceptions will be clearly stated in the product description at the time of purchase.

How to Initiate a Return

Step 1: Contact Customer Support

Before returning any item, please contact our support team at admin@primenestcommercellc.com with your order number, product details, and reason for return. Our team will provide instructions on the return process and supply a Return Authorization if necessary.

Step 2: Prepare the Item for Return

Ensure the handbag is securely packaged to prevent damage during transit. Include all original tags, packaging, and accessories. Customers are responsible for shipping costs unless the return is due to a defective or incorrect item.

Step 3: Ship the Item

Ship the item to the address provided by our support team. We recommend using a trackable shipping method to ensure the item arrives safely and to maintain proof of shipment. PrimeNest Commerce LLC is not responsible for lost or damaged returns during transit if the package is not trackable.

Refund Process

Inspection and Approval

Once the returned item is received, our team will inspect it to ensure it meets the return eligibility criteria. This process typically takes 5 business days. If the item does not meet the criteria, we will contact you with an explanation and may return the item at your expense.

Issuing the Refund

Approved refunds will be issued using the same payment method used for the original purchase. Refunds are typically processed within 10 business days after approval, depending on your bank or payment provider. You will receive an email notification once the refund has been issued.

Partial Refunds

In some cases, partial refunds may be issued for items that are returned in a condition that does not meet the original packaging or if only a portion of the product is returned. Our support team will provide details if a partial refund applies.

Exchanges

Product Exchanges

At this time, PrimeNest Commerce LLC does not offer direct exchanges for handbags. Customers wishing to exchange an item may return the original product for a refund and place a new order for the desired item.

Defective or Incorrect Items

Reporting Defects

If your order arrives damaged, defective, or incorrect, please contact our support team immediately at admin@primenestcommercellc.com Include your order number and a description of the issue, along with photos if possible.

Resolution

PrimeNest Commerce LLC will provide a replacement, repair, or full refund for defective or incorrect items at no additional cost to the customer. We aim to resolve such issues promptly to maintain trust and satisfaction.

Late or Missing Refunds

What to Do

If you haven’t received your refund within the specified timeframe, please check with your bank or payment provider first. If the issue persists, contact our support team with your order number and details. We will investigate and ensure your refund is processed correctly.

Responsibilities of Customers

Customers are responsible for following the return instructions, shipping items securely, and providing accurate information. Returns that are incomplete, lost, or damaged due to improper handling may not qualify for a refund.

Commitment to Customer Satisfaction

PrimeNest Commerce LLC strives to make the return and refund process as smooth, fair, and transparent as possible. We aim to resolve issues promptly and maintain open communication, ensuring a positive shopping experience even if a return is necessary.

Business Details

Business Name: PrimeNest Commerce LLC
Business Number: +1 (401) 320 9188
Business Email: admin@primenestcommercellc.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Address: 14 Florence Street Apt #2, Providence, RI 02909, United States